Patient Transport Service

We provide a range of patient transport services, transferring patients to a wide range of non-emergency medical appointments such as admissions to and discharge from hospitals, clinics, nursing homes and other medical facilities. We are available 24/7 365 days. 

All of our vehicles are fully insured; wheelchair or stretcher access and our drivers are fully trained and experienced in providing this type of service.

AFJ Travel provides Ambulances for patients with various mobility and medical needs including-
Stretcher patients, carry-chair patients, wheelchair patients and walk-on patients. 

We also provide specialist services such as: 

• Standard out-patient appointments      
• Night cover & weekend hospital discharge cover
• Ad-hoc journeys or specific journeys not covered within a contract
• Dialysis patients
• Hospital Transfers
• Care Home/Nursing Home Transfers

We started our patient transport service in early 2009 and within a short period of time are recognised by various NHS Trusts as a quality patient transport service provider, passing all SLA (service level agreements) with flying colours. We are CQC registered and fully compliant.

Whether you require patient transport services for patients who are walkers, wheelchair users or require stretcher vehicle, we have the ability to provide a complete service for you.

With our in house trainers we train all of our patient transport services staff in;

·      MIDAS (minibus driver awareness scheme)

·      Defensive driving

·      MEEP (minibus emergency evacuation procedures)

·      Health and safety

·      Manual handling

·      First Aid

·      Infection prevention and control

·      Equality & diversity

·      An understanding of the appropriate responses, attitudes and care required when working with people who are ill, infirm or disabled in any way.

·      Customer Service

·      Duty of Care/Patient Confidentiality

All of our patient transport service vehicles are built by our in-house convertors and certified by VOSA. Our patient transport service vehicles are built for patient safety, hygiene and comfort.

We are the only patient transport service provider in the UK that employees the staff to convert our own vehicles which gives us the ability not only to have our vehicles built within the time allocated but are also kept to a high standard by our experienced staff while working for you.

All of our vehicles carry the following items,

·       Wheelchair

·       First Aid box

·       Disposable wipes

·       Vomit bowls

·       Clean disposable beakers

·       Fire extinguisher

·       Incontinence sheets

·       Infection control spill kit

·       Alcohol gel

·       Disposable gloves, & aprons

·       Urine bottles

·       Carry Chairs (Stretcher vehicles and 2 Man crews only)

The regular complaints we hear from trusts are;
Time keeping; patients being brought in late which has a knock on effect for all other patients.

We at AFJ are so sure about time keeping that we happily willing to put financial penalties for us if we do not adhere to times*

Cleanliness of vehicles; Vehicles look like they have not been washed or cleaned in weeks, dirty with smelly odours. 

All of our vehicles are cleaned at the end of each shift with a deep clean once a week. If there are unseen circumstances we provide a replacement vehicle to continue with the rest of journeys.

Flexibility of drivers and office staff is not there; 

We at AFJ Travel believe in high ethics and total client commitment. Our staff are trained to be understanding and highly flexible to our patient care and service needs.

Complaints handling and monitoring procedures; complaints are made but nothing is done about them. there is no main point of contact

Our complaints are dealt with by our complaints manager within 48 hours with a written report to the client manager/patient.

Cost effective prices; Prices are so high and not consistent.

Our prices stay the same all year round regardless of day/night, bank holidays, Christmas holidays, Easter holidays, or during severe weather, as we believe in keeping our prices competitive and consistent all year round.

Data protection; Sensitive information is left on plain view inside open vehicles.

AFJ follows the data protection act and strictly adhere to it.

We would like to thank you for looking through our patient transport services page and welcome any comments or queries you may have.

* Subject to terms and conditions

We are proud members of the following organizations.